Terms of service

OVERVIEW

The Illumina Murano website is owned and operated Illumina by ODML. Throughout the site, the terms “we”, “us” and “our” refer to Illumina by ODML. Illumina by ODML offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms and Conditions”, “Terms”, “Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

General Conditions of Sale

Art. 1 - General provisions

1. By navigating in this area, the user accesses Illumina by ODML, accessible via the URL: www.illuminamurano.com. Browsing and transmitting a purchase order on the site entail acceptance of the Conditions and Data Protection Policies adopted by the site indicated therein.

1. These General Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Italy) (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by:

Business name: Illumina by ODML
Headquarters: Santa Croce 132, Venice, Italy
VAT number: 04826550271

1. The user is required, before accessing the products provided by the site, to read these General Conditions of Sale which are considered generally and unequivocally accepted at the time of purchase.

1. The user is invited to download and print a copy of the purchase form and these General Conditions of Sale, the terms of which Illumina di ODML reserves the right to modify unilaterally and without notice.

1. It is possible to use the site and therefore access products supplied by it and purchase them in the following languages:  English

Art. 2 - Object

1. These General Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders for products on www.illuminamurano.com and do not, however, regulate the supply of services or the sale of products by subjects other than the seller who are present on the same site via links, banners or other hyperlinks.

1. Before placing orders and purchasing products and services from different parties, we suggest checking their conditions of sale.

Art. 3 - Conclusion of the contract

1. To conclude the purchase contract, it will be necessary to complete the form in electronic format and send it following the relevant instructions.

1. It contains the reference to the General Conditions of Sale, the images of each product and the relative price, the means of payment that can be used, the delivery methods of the purchased products and the relative shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal; methods and times for returning purchased products.

1. Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the information on the right of withdrawal and the processing of personal data.

1. The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.

1. The user must pay the price of the purchase once the online order procedure has been completed. This will be done by clicking on the "PAY" button at the end of the procedure.

1. Once the contract is concluded, the seller takes charge of the order for its fulfillment.

Art. 4 - Registered users

1. When completing the registration procedure, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.

1. Once registered, the user will receive a confirmation email at the email address provided by them. Confirmation must be communicated within 48 hours.  After this period, in the absence of confirmation, Illumina by ODML will be released from any commitment towards the user.

1. The confirmation will in any case exempt Illumina by ODML from any responsibility regarding the data provided by the user. The user undertakes to promptly inform Illumina by ODML of any change in their data communicated at any time.

1. If the user communicates inaccurate or incomplete data or even in the event that there is a dispute by the interested parties regarding the payments made, Illumina by ODML will have the right not to activate or to suspend the service until the relevant shortcomings are resolved.

1. Upon the first request to activate a profile by the user, Illumina by ODML will assign the username and a password to the user. The latter recognizes that these identifiers constitute the system for validating the user's access to the Services and the only system suitable for identifying the user that the actions carried out through such access will be attributed to him and will have binding effect on him.

1. The user undertakes to maintain the secrecy of their username and password and to keep them with due care and diligence and not to transfer them, even temporarily, to third parties.

Art. 5 - Availability of products

1. Product availability refers to the actual availability at the time the user places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other customers before the order is confirmed.

1. Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected with the elimination of the unavailable product and the user will be immediately informed via e-mail.

1. If the user requests cancellation of the order, terminating the contract, Illumina by ODML will refund the amount paid within 15 days from the moment in which Illumina by ODML became aware of the buyer's decision to terminate the contract.

Art. 6 - Products offered

1.  Illumina by ODML markets:  lighting

1. The offer is detailed on our website at the link: https://www.illuminamurano.com/

Art. 7 - Payment methods and prices

1. The price of the products will be that indicated for each product, according to variant and size, on the site, except where there is an obvious error.

1. In the event of an error, Illumina by ODML will notify the buyer as soon as possible, allowing the order to be confirmed at the correct amount or canceled. In any case, there will be no obligation for Illumina by ODML to supply what was sold at the lower price incorrectly indicated.
2. The prices on the site include VAT and do not include shipping costs. Prices are subject to change at any time. The changes do not affect orders for which order confirmation has already been sent.  
   
   Please note: Import taxes, customs duties, and related fees may be charged upon delivery, depending on your country's regulations. These charges are the responsibility of the buyer and are not included in the item price or shipping cost.
   
   
3. Once you have selected the desired products, they will be added to the cart. Simply follow the purchase instructions, entering or verifying the information requested at each step of the process. Order details may be modified before payment.

1. Payment can be made via:

Art. 8 - Delivery

1. Illumina by ODML ships worldwide, in particular to addresses in:

For countries not listed above, additional shipping charges may be applied. The customer will be notified in advance. 

1. Illumina by ODML will only make deliveries to the buyer’s address, as  provided at the time of purchase.

1. Delivery is carried out, for the Italian territory, generally within 8 weeks, or, if no delivery date is specified, within the date estimated at the time of selecting the delivery method and, in any case, within a maximum of thirty days from the date of confirmation of the shipment.

1. As regards European Union  countries, delivery will be made within 8 weeks, and in any case, within a maximum of thirty days from date of confirmation of shipment.

1. In non-EU territories, delivery will take approximately 10 weeks.

1. If delivery is not possible, the order will be sent to the warehouse of the shipping agent. In this case, a notice from the shipping agent will specify where the order is located and how to agree on a new delivery.

1. If you are unable to be present at the delivery location at the agreed time, we ask you to contact us again to agree a new delivery date.

1. If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that the contract is intended to be terminated.

1. As a result of the resolution, the amounts will be returned, including delivery costs with the exclusion of any additional costs resulting from the choice of a delivery method other than the ordinary method offered without unjustified delay and, in any case, within 30 days of date of termination of the contract. Transport resulting from the termination of the contract may have additional costs which will be borne by the buyer. Note: Made-to-order and customized products cannot however be refunded.

1. Shipping costs are borne by the buyer and are explicitly highlighted at the time the order is placed.

Art. 9 - Passing of risk

1. The risks relating to the products will pass to the buyer from the moment of delivery. Ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them is received, including shipping costs, or at the time of delivery, if this occurs at a later time.

Art. 10 - Guarantee and commercial compliance

1. The seller is responsible for any defect in the products offered on the site, including non-compliance of the items with the products ordered, in accordance with the provisions of Italian legislation.

1. If the buyer has stipulated the contract as a consumer, i.e. any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out, this guarantee is valid provided that the defect appears within 24 months of delivery date of the products; that the buyer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter; that the online return form is completed correctly.

1. In case of non-conformity, the user who has stipulated the contract as a consumer will have the right to obtain the restoration of conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent refund of the price.

1. All return costs for defective products will be borne by the seller.

Art. 11 - Withdrawal

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

1. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receipt of the last product.

1. The user who intends to exercise the right of withdrawal must communicate this to Illumina by ODML via explicit declaration, which can be sent by registered mail with return receipt to the address:

1. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, referred to in Annex I, part B, Legislative Decree 21/2014 not obligatory.

1. The goods must be returned to:

Illumina di ODML
Santa Croce 132, Venice 30135, Italy

1. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to the withdrawal within a maximum period of 30 days for any shipping costs incurred by the customer.

1. The costs incurred for returning the goods will be borne by the customer.

1. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, modified by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of the goods or until the buyer demonstrates that he has sent the goods back.

1. The right of withdrawal will not apply in the event that the Illumina services and products of Illumina by ODML are included in the categories of the art. 59 of Legislative Decree 206/2005 (includes made-to-order and customized products)

1. The site will carry out the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the user intends to exercise his right of withdrawal, they must provide the bank details: IBAN, SWIFT and BIC necessary to complete the refund.

Art. 12 - Data processing

1. By using the site the user authorizes the processing of their personal data. This information is also valid for the purposes of article 13 of EU Regulation no. 2016/679, relating to the protection of natural persons with regard to the processing of personal data as well as the free movement of such data.
2. Data controller is Illumina by ODML.

Refer to dedicated page for complete policy on Data Protection and PRocessing. 

Art. 13 - Safeguard clause

1. In the event that one of the clauses of these General Conditions of Sale is void for any reason, this will in no case compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.

Art. 14 - Contacts

1. Any request for information can be sent by email to the following email address, by telephone to the following telephone number, and by post to the following address:

 

Art. 15 - Applicable law and competent court

1. These General Conditions of Sale are governed by Italian law and interpreted on the basis of it, without prejudice to any different mandatory rules prevailing in the country of habitual residence of the buyer. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law.

1. Any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority. In particular, if the user qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the user according to the applicable law.

These conditions were drawn up on 02 April 2024